Dinner Time Onoway
Refund Policy
Return and Refund Policy
Dinner Time Onoway
Last Updated: [02/02/2025]
Dinner Time Onoway is committed to providing a reliable and efficient food delivery service. As we do not prepare or package the food ourselves, our policy regarding refunds and returns is outlined below.
1. No Returns or Refunds
Due to the nature of food delivery, we do not accept returns or offer refunds for any reason, including but not limited to:
• Missing items
• Incorrect items
• Food quality concerns
Once an order has been delivered, it is considered final.
2. Issue Resolution and Coupons for Future Orders
While we do not provide refunds, we value our customers and want to ensure a positive experience. If you experience an issue with your order, please contact us within [30 minutes] of receiving your delivery at:
• Email: [Dinnertimeonoway@gmail.com]
After reviewing your concern, we may, at our discretion, provide a coupon or credit for use on a future purchase as a goodwill gesture. The value and issuance of coupons are determined on a case-by-case basis.
3. Restaurant Responsibility
Dinner Time Onoway acts solely as a delivery service.
The restaurant is responsible for:
• Food preparation and packaging
• The accuracy of the order
• The quality and freshness of the food
If you have concerns about the quality or accuracy of your order, we recommend reaching out to the restaurant directly.
4. Customer Responsibilities
• Ensure that your delivery details are accurate at the time of placing an order. We are not responsible for orders delivered to an incorrect address due to customer error.
• Be available to receive your order. If no one is available, the order may be left at the doorstep, and we are not responsible for its condition afterward.
5. Changes to This Policy
Dinner Time Onoway reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
For any questions or concerns, please contact us at:
By using our service, you acknowledge and agree to this Return and Refund Policy.